Call Center Representative

Job Tracking ID:  512203-419458
Location:   Mclean, VA
Job Type:  Full-Time/Regular
Date Updated:  August 13, 2014
 
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Job Description:

MobileNOW is a Sprint Preferred Retailer committed to providing Sprint customers superior customer service. We have locations nation-wide, offering products, services and promotions with plans for continued growth in 2014. Our success is built on our unique process for delivering a great customer experience which allows your creative and unique personality to shine. MobileNOW provides a fun and competitive environment with advancement opportunities and lots of opportunity to learn. Come and join our winning team of professionals.

A Call Center Representative must be able to listen and support the needs of a retail location, then find and effectively communicate the best course of action for the situation. A Call Center Representative must be able to assists our locations remotely in a timely manner while creating a positive outcome.  A retail support representative must have the ability to absorb and recall a variety of information when necessary. 

Responsibilities for this position include but are not limited to:

• Answer calls in a timely manner while assisting our locations with a positive attitude.

• Effectively communicate information/instructions to our sales representatives.
• Ability to keep themselves updated and read and interpret documents/e-mails such as memos, policy updates, new price lists, promotions, etc.
• Ability to work in a fast-paced environment, and multi-task through priorities while learning new procedures.

Required Skills:

  • Effective communication skills with a positive attitude.
  • The position requires a person who has basic computer skills, including the ability to use Microsoft Office Suite such as Outlook, Excel, and Word. 
  • Position requires a detail oriented person, who has the ability to troubleshoot the situation at hand in an effective manner.

Experience and Skills:

Requirements for the position:
• HS Diploma 
• Full time availability with a flexible schedule
• Complete all training requirements as directed
• Wireless experience in any industry preferred
• Must be 18 years or older

We are proud to offer our employees:
• A competitive base pay
• Product and Sales training designed to help you be successful
• Paid time off
• Health Insurance
• 401 K


Additional Information:

Job Level:   Any
Number of Openings:   1
Years of Experience:   Any
Level of Education:   Any
Starting Date :   ASAP