Mobile NOW is a Sprint Preferred Retailer committed to providing Sprint customers superior customer service. We have locations nation-wide, offering products, services and promotions with plans for continued growth in 2014. Our success is built on our unique process for delivering a great customer experience which allows your creative and unique personality to shine. MobileNOW provides a fun and competitive environment with advancement opportunities and lots of opportunity to learn. Come and join our winning team of professionals. The Field Sales Trainer will provide in-field and classroom training for members of our sales team and work with existing Sales Representatives (Wireless Experts) and Store Managers to improve performance. Through role-play, observation, coaching and communication, the Sales Trainer will ensure achievement of individual, team, and retail sales objectives. The ideal candidate will possess a dynamic, enthusiastic, and self-motivated personality, capable of thriving in a fast-paced and high energy sales environment. Responsibilities/Duties Responsibilities: - Provide on-the-job training of key sales techniques and management skills.
- Provide mentorship, continuing education and ongoing training for all Sales Staff: Wireless Experts, Store Leads and Store Managers.
- Work one-on-one with sales staff to reinforce skills taught during training sessions.
- Assess the effectiveness of training by analyzing sales metrics and implementing suggestions for improvement.
- Reinforce execution of key company goals, promotions, policies and standards.
Duties: - Become an expert on all aspects of products, services, plans, promotions, sales techniques, best practices, activations procedures , credit and customer qualification processes.
- Identify key tactics, methods and opportunities in HIGH performing stores to be used as business model for other locations.
- Identify and diagnose most important ongoing sales gaps in under-performing stores.
- Develop formal action plans to resolve sales gaps and implement positive performance.
- Design, implement and maintain performance metrics that identify training effectiveness and efficiencies.
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